We feel confident that we offer products that are of the highest quality and that you will love them. However, if you're not completely satisfied with your purchase, you may return the products purchased directly from Woolino for a low flat fee* within 30 days from the date of the purchase.
Items should be in new condition, not washed, and with original packaging. Please fill out this online return form to initiate the return process. We will respond within two business days of your request.
To qualify for a full refund, items should be in NEW condition, not washed and with all original packaging. Partial returns from BOGO (buy one, get one) promotions will be refunded so that the retained item is charged at full price. The amount refunded will be the difference between the invoice amount and the full price of the retained item, since the BOGO promotion is no longer applicable.
Returns on comforters and pillows:
Items must be unused, unwashed, and in the original packaging. Due to our company standards, any comforter or pillow that has been opened and used may not be resold and is not returnable.
*Return handling fees per order:$7 CAD – Sleep bags, blankets, clothing, pillows, lambskins, crib comforters.
$25 CAD – Twin, queen and king comforters
We are unable to provide exchanges at this time. Please fill out the return request form to initiate a return.
Woolino products are protected by an industry-leading warranty against manufacturer's defects.
Woolino and Ecolino sleep bags come with a one year warranty on zippers and snaps, and a 6-month warranty on the rest of the product, from the date of purchase. Warranty coverage is not valid on products purchased from unauthorized sellers (eBay, second-hand sites, etc).
Woolino merino wool clothing, blankets, pillows, lambskins, and sleepwear come with a 3-month warranty from the date of purchase.
Woolino wool comforters come with a two year warranty from the date of purchase.
Damage that occurs outside of the warranty period is usually caused by general wear and tear. Products found to be defective will be replaced at our discretion and Woolino reserves the right to make the determinations as to the use of this policy.
Shrinkage and pilling are not covered by the warranty, please follow Care Instructions carefully to ensure you get the best possible wear from your garment. If you find your product to be defective, please fill out this warranty request form and our customer care team will be glad to help.