Comforter Shipping & Returns

 

SHIPPING

Woolino.ca orders with FREE Standard option (orders over $69 CAD) are shipped from fulfillment centers in Canada with 3-6 business day service. Express shipping (1-3 business days) is also available at additional cost. 

International customers please visit woolino.com to place an order. 

Our order process is designed for you to review your order information prior to confirming it. Please review your order carefully and check for spellings in all shipping fields prior to selecting and confirming your order. 

It is the responsibility of the customer to review their shipping address and shopping cart information for accuracy before completing the purchase. Refunds, exchanges and/or replacement shipments will not be issued on the basis of an inaccurate address or incorrectly ordered item. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

International customers please visit woolino.com to place an order. 

COMFORTER AND PILLOW RETURNS

  • Due to the bedding law regulations, items that have been used, laundered, or are not in original packaging are non-returnable and non-exchangeable.
  • If you are not satisfied with purchase of your comforter or pillow, you may return the product within 30 days from the date of purchase, however, items must be unused, unwashed, and in the original packaging.
  • Any product returned with a “personal odor” or other signs of use not be eligible for return. Again, by law we are prohibited from reselling used bedding and it is important that you comply with this by not using the comforter and pillow that you wish to return.
  • *Return handling fees per order:
    • $7 CAD – pillows and crib comforters.
    • $25 CAD – Twin, queen and king comforters
    • The return handling fee will be subtracted from your refund.
  • Please contact us at 440-306-2234 or contact@woolino.com prior to returning the product.

WARRANTY

  • Woolino comforters are protected by a 1-year warranty against manufacturer's defects. Damage that occurs after this period is usually caused by wear and tear.
  • We will repair or replace the item that is found to be defective.
  • Shrinkage is not covered by the warranty, please follow Care Instructions carefully to ensure you get the best possible use from your comforter.
  • If you find your product to be defective, please contact us at contact@woolino.com and include your purchase date and order number.