Comforter Shipping & Returns
Woolino.ca orders with FREE Standard option (orders over $69 CAD) are shipped from fulfillment centers in Canada with 3-6 business day service. Express shipping (1-3 business days) is also available at additional cost.
International customers please visit woolino.com to place an order.
If you have specific questions regarding your order, our customer service team will be glad to help. We are available via live chat on our website and by phone at 888-426-1020 between the hours of 9:00a - 5:00p EST, Monday through Friday.
It is the responsibility of the customer to review their shipping address and shopping cart information for accuracy before completing the purchase. If you are utilizing Amazon Pay or Shopify Pay, please note that your saved shipping address and payment option may be outdated. Refunds, exchanges, and/or replacement shipments will not be issued on the basis of an inaccurate address or incorrectly ordered item. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
COMFORTER AND PILLOW RETURNS
We feel confident that we offer products that are of the highest quality and that you will love them. However, if you're not completely satisfied with your purchase, you may return the products purchased directly from Woolino for a low flat fee* within 30 days from the date of the purchase.
Items must be unused, unwashed, and in the original packaging. Any comforter or pillow that has been opened and used is not returnable.
*Return handling fees per order:
- $7 CAD – pillows and crib comforters.
- $25 CAD – Twin, queen and king comforters
The return handling fee will be subtracted from your refund. .
We are unable to provide exchanges at this time. Please fill out our online return form to initiate the return process.